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Call Center

The research for the WFM is self explainatory. The work pressure on the Call Centers agent is too high. Your research is showing all kind of role of the agnets. I am working in call center and easily I can understand the facing problems of the agents. It really sounds good that we have some good quality softwares available for the work force management. This software help us to schedule the process to finish the task on time and to increase the profit in the business & customer satisfaction. Agents need lot of extra care because they are doing a great job of handling the calls from each kind of customers and to solve their quiries. The software for work force management is really a boon for the call center companies.

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The work pressure on call center agents is indeed too high...its always a better idea to adopt new technologies to assist agents with their work for optimum agent efficiency and higher customer satisfaction.

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