HR’s Job is to Help Employees Create Great Customer Experiences | KnowHR Blog
This is a good reminder that it does not matter if you have the best talent management processes and technology if employees do not do the right thing at "moments of truth". HR needs to work backwards from the "moments of truth" and make sure that talent management processes and technology align to make them come out right.
Posted from Diigo. The rest of my favorite links are here.
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