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Naomi Bloom

How you gonna keep them down on the farm after they've seen Pari'? That song goes through my head every time I hear an IT or HRIT or HR operations leader (not to mention many HR BPO leaders) say that they know what's needed by their end customers.
Amazon.com and Landsend.com and Geni.com etc. are the expected user experience -- content, analytics and business rule rich (what I call embedded intelligence) and no need for a call center. But much enterprise software is based on designs that presume HR pros as the users, and that software is very tough to adapt to today's end users.

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