IT workforce management will re-emerge as a "hot button" among companies worldwide. The burning issues will affect how and with whom IT professionals work and will pose new challenges for CIOs.
Many IT professionals fear that the profession they chose has lost its luster. In the face of global sourcing, skepticism about IT's tangible value and the perception that some IT work is a commodity, what does the future hold for the IT profession? We provide a picture of the IT profession in 2010.
Diminishing returns from automation and other trends will alter the relationship of the IT organization to the business. Augmenting the performance of knowledge workers will take precedence over automating routine operations.
As companies expand and multisourcing increases, workforce-related resource management becomes a critical organizational role. Without it, companies are ill-equipped to anticipate, develop or find the people and skills that are required to meet business demand.
The People Capability Maturity Model, a little-known framework based on a well-known maturity model, defines a disciplined approach to infusing quality into workforce management and preparation.